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Spaces that are high quality and up to standard
There is a European Standard for self-storage that specifies minimum conditions for security and customer protection. You should check if your storage provider is a member of a storage association that controls for quality, such as FEDESSA or the Irish Self Storage Association. Read on here for key ways that you can make completely sure you are choosing the right self-storage provider.
Safe and exclusive access to your cherished items
Self-storage is a room away from home where you can store goods and valuables, and in a way, this makes it an extension of your home. Nobody should have access to your rented unit without your explicit permission. This includes even the self-storage business providing you the space. If you have lost access to your unit, your self-storage provider can open the door with special tools, provided that you have the right ID proving ownership of the rented space. The self-storage provider must not be able to otherwise access your unit. Make sure your goods are never stored in a communal space together with other customers’ items.
Is the security system up to standard?
Your goods should be stored in a secure environment. As a minimum, there should be CCTV on all entry- and exit points, as well as controlled access to the building. Some providers, like we here at Nesta, offer additional security, including individually alarmed units, unique PIN code access, and 24-hour CCTV.
Check the terms and conditions that apply
Self-storage in Europe is a self-regulated industry, so you need to secure a full contract between you and your self-storage provider. This ensures that you maintain your rights in terms of access to your goods, and there is a clear procedure in case of payment failure for your unit or other issues.
Make sure to get your valuables insured
Insurance is an important factor in safekeeping your items. It is your responsibility to make sure it is in place, either through your self-storage provider or a trusted third party. Your self-storage provider should likewise have suitable insurance that covers them in the case they are found to be liable for any sustained damage.
Access the facility with ease
If you are going to be using your unit even a few times a year, it follows that it should be easy to access in a convenient location. This includes appropriate loading and unloading areas, ideally protected from the weather. Upper levels should have lift access. As an example, Nesta has free trolleys available for use, as well as stacking units and lifts on each site.
Opening hours to suit your schedule
Different self-storage businesses have different access hours. It’s a good idea to pay attention to opening hours when selecting your store. Many stores will have limited opening hours, or be closed on the weekend. At Nesta, for instance, the opening hours vary by branch, but the facilities are available 7 days a week in each location and are suited to accommodate customers on a regular working schedule.
Choosing the right unit size
Don’t fear size selection! Most self storages have size guides available (you can see Nesta’s size guide here). These are made to make your choice easier by laying out all the options. You can also inquire at your self-storage to find out about sizes and prices to best suit your needs. It is a good idea to check about flexibility on this point. Nesta provides flexible terms so that you can always switch or upgrade your unit size depending on needs that may arise after you’ve made your first booking.
Get to know the staff onsite
Need help with arranging your move? Great staff and service are key to consider in your new storage. They will be the ones to handle your queries, help set everything up, and welcome you into your new space. If you frequently check in with your storage unit, you will want to have a good reception at your store.
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